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Yes, that’s correct.  Unfortunately, even our suppliers are unable to work normally during  patch or maintenence days.  Therefore, on Wednesdays there could be slight delivery delays.  On normal maintenence days, only a slight delay is to be expected.

The “Patch Days” give us a larger challenge to deal with, which we usually get under control.  For one, we have to adjust our delivery system to the new environment (i.e., the automatic notification system for our suppliers in case a Face2Face customers comes online – or the delivery of WoW Gold via an automatically generated character that does the trade).  On the other hand, a patch occasionally has effects on the leveling strategies in Power Leveling.  So it usually takes a while, till our “maximum leveling speed” has been reached again.  These adjustments, however, are well worth the effort – it’s in this way that we can offer the quickest agency service!  We recommend that you consider patch and maintenence days while placing your order.

Send us an e-mail to support@randyrun.com.mx and we will correct the error for you.

Make sure that you’re logged in to the same site that you registered on.  For technical reasons, we make use of two servers, one European, and one American.  In this manner, we ensure the best availability and speed for all our domains.  Unfortunately, we are unable to create shop accounts that are valid across both servers.

There may be various reasons why PayPal can‘t always provide the direct payment option for certain transactions.
Reasons may be:

1. Your credit balance in your PayPal account is always used first. If you have sufficient funds in your PayPal account, you will not be offered the direct debit option.
2. Your bank account has not yet been confirmed. For all important information about the account verification, please visit  https://www.paypal.com/accountverification/
3. You have reached/exceeded the maximum amount which can be payed by direct debit method in a certain time period.
4. There might be irregularities in the past which occured using the direct debit method:

• Your bank account data stored in PayPal are not correct and therefore PayPal received a debit from your bank account.
• Your PayPal account has a negative credit balance.

This might have technical reasons. Make sure you log in on the same website where you registered the account. We have a European and American server to host all of our domains and provide the most speed to all our customers. Randyrun.com is on the American server, all other domains such as randyrun.nl, randyrun.fr, randyrun.es and others are on the European server.

So if you registered your account on www.randyrun.com.mx you unfortuantly won’t be able to log in on www.randyrun.nl or vice versa.

We regularly send out coupons to celebrate special occasions so keep an eye out for our Randy Run newsletter.

Please contact support@randyrun.com.mx so we can check your order and let you know what is causing the delay. Don’t forget to mention your order number.

Hello and welcome to our FAQ section. Here we’re are displaying and answering the most frequently asked questions directly on our homepage. If you have any question that remains unanswered please contact our support!

No, there are no account suspensions for customers buying gold.  During various problems during the course our orders so far, only the “gold farmers”, and their respective delivery characters have been effected, so please do not worry.

Yes, it can!  The helpful Addon “SpamMeNot” is ideal for keeping level 1 spammers quiet.  Please note, however, that our sellers often use level 1 characters to deliver the gold.  For this reason, it is very important that you temporarily de-activate the “ignore/squelch” option during the course of your gold order.  To avoid unnecessary delays, please always make sure the seller can contact you as soon as you come online.

Thanks to a widely developed, flexible supplier network and a technically advanced, highly sufficient agent system, we can can avoid deficiencies in a most excellent manner, and have delays under control.  If something still goes wrong in spite of it all, then the following actions should be taken:

1. Please check the name of your gaming character, which you provided upon placement of your order.  Also check to see if the server and faction are correct!  Maybe there is a typo or you clicked wrong?  That’s not a problem!  Please contact our support and provide them with the correct data.  We will adjust the order accordingly.  Mistakes of this kind are the most common reason for delays in gold deliveries.

2. Our supplier didn’t catch you while you were online.  You would be expediting the order by being online more often with your char.  Also try to avoid being AFK.  You don’t have to wait on the gold; you can keep playing normally (maybe not complex raids where you’re needed any second).  Our supplier is automatically informed every time you come online.  Then you’ll be whispered by him immediately, (you might want to deactivate SpamMeNot!) as well as invited to form a group and go to the pick-up site.  If this is too much trouble for you, we recommend you have your next order delivered via the convenient and secure “Trusted Trade” method (Delivery onto your account).

3.  Should the preceding steps provide no help to you, we can only ask you to be a little patient with us!  Our suppliers don’t have enough gold stocks on your server at this time.  On certain servers, there is an occasional delivery delay, since the gold cannot be farmed undisturbed for various reasons.  It’s also possible that the demand for gold at that server is so low that our suppliers don’t have enough stocks there, and thus need longer to farm the gold.  Another possibility is a sharp rise in demand that burned through all the stocks.  We ask for your understanding for the delays!

If the gold delivery cannot take place in the time frame we guarantee, you, of course, have a right to cancel your order and get the full price refunded.

Maybe. We update our prices every day based on how much gold our suppliers have in stock. This changes constantly which makes it impossible to predict how prices wil evolve in the future. The more gold is available, the lower the price becomes. This can change dramatically when some gold farmers have been banned recently so don’t wait too long.

Please contact support@randyrun.com.mx and we will fix this for you.

This can happen with large orders, when a supplier does not have the full amount in stock. We trade part of the order with him and then look for another supplier who has more gold on your server, so you don’t have to wait too long. You’ll receive an e-mail from us every time part of your order is completed, and when it’s fully done.

You will be logged off from the server for the time of the trade. The gold trade only takes 5-10 minutes and we will send an e-mail as soon as we’re done so please stay offline until you see this e-mail.

Unfortunately we can not warn you in advance because we have to log in as soon as the supplier has your gold ready for trade. This can happen at any moment during the day.

Sometimes a lot of ingame mails with gold are deleted by Blizzard, so it would not be safe at that time. In these cases we use ingame trade to deliver the gold safely.

Sending ingame mails with gold between characters on the same account is perfectly safe though. With the delivery on your account method we send the gold from our new character to your main character by ingame mail after we’ve traded it with our supplier. This mail will not be deleted or scanned by Blizzard.

When your order is set to processing, our program will check the account information by logging in and making a new character on your account. When that’s done, we wait for one of our suppliers to contact us for the trade. So as soon as one of our suppliers has enough gold on your server, we log in with this new character and trade the gold with him. This is normally done within a day and we will send an e-mail once the gold is delivered.

As soon as the supplier has enough gold on your server and sees your character online, he will contact you. A program automatically logs in on every server and checks which customers are online so it won’t take long for him to find you.

No, you will never be banned for having bought gold. Only our gold farmers and the characters used to deliver gold run this risk.

Of course, our cd-keys are 100% legal. The cd-keys are taken from standard retail packages, and then scanned and send as picture via e-mail. As this saves us package costs and storage space we pass on this price advantage to our customers. For special keys, such as pre-order ones, you are likely to receive just a textfile with the key-code, as we received it this way directly from the publisher. Nevertheless we offer an unlimited warranty for our cd-keys, so you will never have any problems.

No problem – we’re sorry, most likely our supplier made an error and sent us a package twice. Due to the large amount of cd-keys we sell this can happen, but is usually quickly noticed by us. Send us a screenshot of the error message along with your ordernumber, and we fix it for you.

Some orders need to be checked more thoroughly before we can send the image file. This is to prevent any fraud. Please contact support@randyrun.com.mx to speed up this process for you.

The order status for powerleveling orders is updated several times per day so you will get an e-mail with the new password soon. But if you don’t want to wait any longer, you can request a new password on the Blizzard website.

www.wow-europe.com (EU accounts)

www.worldofwarcraft.com (US accounts)

Go to Account, then Manage Account and click the “Forgot your Password?” link. Enter your account name and the answer to your secret question. This automatically sends a new password to your e-mail address which you can then use to log in.

Good items will be used to improve your character, everything else is sold to merchant or on Auction House. Some of the gold will be used to purchase skills and needed equipment, the remaining gold will stay on your character when the leveling is done.

Sure, contact support@randyrun.com.mx and we’ll tell the powerleveler to stop at 80-90% of XP so you can ding yourself.

Not unless we have your permission and you can provide the necessary gold. If you want the powerleveler to buy a mount you can send money to the character and give us your permission to use it. Then we can contact the powerleveler and tell him to buy a mount with the gold you sent.

No, only professional gamers will play your character. The most common way to level up is by doing solo quests in the fastest and most effecient order to maximize xp gain.

You can contact support@randyrun.com.mx and we will reply as soon as we get an answer from the powerleveler. For World of Warcraft you can check Blizzard’s armory website by typing in your character’s name on this page:

http://eu.wowarmory.com/ (EU servers)

http://www.wowarmory.com/ (US servers)

f Blizzard sees more than one person logging into an account to play, they can suspend the account for 3 days as a warning. When this happens we immediately stop the powerleveling and after 3 days, when the account is back to normal, we deliver the remaining price of your order in gold or refund the money.

For example: You bought powerleveling for level 1-70 but the account is suspended when your character is lvl 65. Then we will check the price for the remaining 5 levels and calculate how much gold we can deliver on your server for this amount or refund it if you prefer.

It is not safe to continue powerleveling or start a new powerleveling order on the same account after a 3 days suspension, because the account can then be permabanned. You can still buy gold for your characters without any risk though.

Sometimes PayPal blocks a payment for several days which means it’s not transferred to our account yet. In the transaction details on your PayPal account you can read a message whichs shows when the payment is expected to arrive. This usually takes about a week.

If you don’t want to wait that long, you can make a new order with different payment method and we will refund the PayPal payment once it arrives on our account.

In rare occassions the payment is not received by our Moneybookers account because of technical issues at Moneybookers. Please log in to your Moneybookers account and check the history of payments to see if your payment was transferred to our account. If it is, please contact us at support@randyrun.com.mx and write the time it was sent so we can check again.

If you can’t find the transaction on your Moneybookers account, please contact Moneybookers support and tell them to add the money to your account. You can then send it to us manually with the “send money” link and contact support@randyrun.com.mx so we can check our account and change your order status to “processing” when the payment has arrived.

When your bank account is registered in the same country as ours, it should only take 1 or 2 workdays. International payments can take longer, usually 3-4 workdays. Please note that many banks do not transfer payments during the weekend.

If you have successfully paid for a previous order with bank transfer, you can send us a screenshot as proof of payment to receive your new order more quickly.

Not necessarily – the only stats we can guarantee are written in the name of the item on our website.

For example: Chance Guards gloves 25-34% MF have a picture of the gloves with 27% but when we deliver this item it is chosen at random from our stock and can have any MF % between 25% and 34%.

Of course, please contact us at support@randyrun.com.mx and send us your accountname so we can contact you on battle.net. We will log in on the mule account and let you know the game name and password which you can join to receive all the items.